Complaints

The Institute of Residential Property Management (IRPM) is a professional organisation whose objective is to promote and stimulate improvements in the technical and general knowledge of individuals engaged in residential property management. In doing so, it aims to achieve high standards of practice and professionalism. Its members are required to operate within a Code of Professional Conduct (the Code).

This Code is not intended to be a comprehensive statement but rather an introduction to the principles to which IRPM members are expected to adhere.  It is a condition of membership that all members undertake to be bound by the Code and the standard of conduct implicit in the Rules of the Institute.

Complaints step-by-step guide:

1. Please read the IRPM code of conduct and the IRPM Scheme Rules prior to contacting the IRPM.
2. Complete the initial form on this page with your details and the details of the person you wish to complain about.
3. The complaints team will review the details of the person you wish to complain about to ensure they are an IRPM member - if they are you will receive a form to complete that will be sent to our complaints company, if they are not we will inform you of your options. 

Property Redress Scheme

If a property manager or a letting agent does not resolve a complaint you can complain to an independent government-approved property redress scheme.

The property redress schemes provide a free, independent service for resolving disputes between property managers / letting agents and their customers.

The property manager/letting agents have to be a member of one of the redress schemes.

The government approved redress schemes are:

The Property Ombudsman (TPO)

The Property Redress Scheme

Complaint against IRPM/TPI

If you have a complaint against IRPM/TPI or a member of our team, please click here.