ARMA & IRPM London Regional 7th December 2023

A Fellow of both the Royal Institution of Chartered Surveyors and the Institute of Residential Property Management, Andrew started his residential PRS and leasehold management practice in 1995-2016, taking on the role of UK Residential Director at RICS 2013-2016, then his CEO role at the Institute of Residential Property Management (IRPM), the UK's leading body for residential property management professionals. He oversaw IRPM's 2022 merger with the Association of Residential Managing Agents (ARMA), becoming CEO of The Property Institute, the new professional body formed from the merger.

The Property Institute is the UK’s leading professional body for residential leasehold and multi-family property management, representing both individual professionals and businesses alike. Andrew is passionate about raising standards across the property management sectors and encouraging property professionals to be a progressive and ethical force for good.

Shelley Jacobs has spent most of her career in the block management industry. She is the Operations Director of managing agent Michael Laurie Magar Ltd. Shelley is also a Business Psychologist and a Cognitive Behavioural Coach. She delivers ARMA’s Resilience, Leadership and Time Management training courses and regularly presents talks, webinars and writes articles on different aspects of Mental Health, Leadership and Wellbeing. Shelley sits on the TPI Wellbeing Working group and is an advocate for supporting wellbeing and mental health awareness at work.  

Cassandra Zanelli, Solicitor and CEO at Property Management Legal Services Limited, is widely recognised for her expertise in the industry. Amongst her industry related qualifications, she is a fellow of Institute of Residential Property Management (IRPM) and an associate of the Royal Institution of Chartered Surveyors (RICS). She is a member of The Property Institute’s Leasehold and Commonhold Expert Group, and an honorary consultant to the Federation of Private Residents’ Associations.

Cassandra is a regular speaker at conferences, events and seminars, having worked with leading organisations including TPI ARMA, IRPM, RICS, the Leasehold Advisory Service (LEASE), the FPRA and many more.

She is a leading authority in Tribunal matters and is regularly called upon to advise and represent her national client base.

Cassandra is passionate about sharing knowledge with the property management sector, and is the primary author of www.legallyspeaking.co.uk, a free online resource hub for property management professionals.

Shaun is a Chartered Safety and Health Practitioner and Chartered Building Engineer, with over 25 years of experience in health, safety and fire risk management. In addition to his appointment as Director of Strategy and Innovation at Tetra, Shaun is also a visiting academic at the University of Greenwich. Shaun is actively working with the Property Institute as a member of the Health and Safety Expert Working Group. Shaun’s research interests include ethics, leadership, education and competence in health, safety and fire practice within the built environment. 

James is the Head of Operations at 4site Consulting, leading a growing team of Assessors and Surveyors covering Fire Safety, Health & Safety, Asbestos and Legionella. 4site Consulting is a Health and SafetyConsultancy providing risk assessments, surveys and training for property and block managers across the whole of the UK

James is Technician Grade (TIFireE) for the Institute of Fire Engineers and has many years of hands-on experience as a Health, Safety and Fire RiskAssessor. He is also in the process of completing a Level 6 Diploma in Building Safety Management.