ARMA and IRPM issued their 2023 Wellbeing Survey in February 2023, following another tough year for the sector. Over the last 12 months, property managers and support staff have had to support leaseholders feeling the pinch from the current cost-of-living crisis, manage high workloads and navigate the challenges of implementing a new building safety regime.

CLICK HERE TO DOWNLOAD THE 2023 REPORT. 

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Results at a glance:

Now in its third year, the responses reveal that property managers continue to face a range of complex and difficult challenges on a daily basis, many of which are impacting on their mental health.

Top Key findings from the 700+ respondents show that :

• Respondents posted an average ‘happiness’ score that was 18% below the national average.
• 20% of roles remained vacant across companies throughout the year.
• 65% of respondents thought their mental health was at risk from their work, up 1% on last year.
• The percentage of those who believe they are physically at risk from their job has gone up from 25% to 29% in 2023.
• In 2023, 75% of respondents said they had had noticed an increase in work-related stress, up from 65% in the previous two years.
• Very low or very high workload pressure scores correlated with people being less likely to stay in the sector over the next three years.
• A high proportion of respondents (71%) continue to take positive steps towards controlling their wellbeing, showing that personal responsibility for wellbeing remains high.

This year’s survey included new questions which showed how pressures such as the cost-of-living crisis, social media conversations and working with new building safety guidance have impacted wellbeing. We also asked respondents about the numbers of vacant roles at their company and their average working hours in a typical week.

Further Resources and Guidance

Once again, the survey has helped identify actions that can be implemented and highlighted the need for some larger measures that need to be reviewed on a greater scale within the industry. Based on results, we have included several resources within the report that will help equip workers with skills needed to build resilience and improve their wellbeing, including:

• A revised ‘Unreasonable Behaviour Policy - pdf version’/ ‘Unreasonable Behaviour Policy - word version’ and a ‘Safeguarding Staff’ poster for public display
• Several resources to help property managers meet the requirements of the new building safety regime, support leaseholders concerned with the cost-of-living crisis and manage online conversations.
• Information on Employee Assistance Programmes (EAPs) and their related benefits to employees.

ARMA and IRPM will jointly be working on deliverables that have derived from the survey, and we will be revisiting this survey again in 2024.

If you have any questions regarding the report and the findings please email, marketing@tpi.org.uk.

Please share your thoughts on social media by using the hashtag #irpmarmamh.