Latest Industry News in Scotland

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HOHP becomes known as The First-tier Tribunal for Scotland (Housing and Property Chamber)

The Homeowner Housing Panel (HOHP) was a Scottish Tribunal set up under the Property Factors (Scotland) Act 2011. The function of the HOHP was to determine applications from homeowners in relation to disputes between them and their property factor in relation to the property factors’ statutory duties and compliance with the Property Factors’ Code of Conduct. The functions of the HOHP as well as the PRHP (Private Rented Housing Panel) transferred to The First-tier Tribunal for Scotland (Housing and Property Chamber) on 1 December 2016 as part of the changes introduced by the Tribunals (Scotland) Act 2014.
The Act created two new tribunals, the First-tier Tribunal for Scotland and the Upper Tribunal for Scotland, known collectively as the Scottish Tribunals. Applications from homeowners will initially be received by the First-tier Tribunal for determination with the second tier of the new structure, the Upper Tribunal for Scotland, acting as the appeal body for decisions made by the Chamber, rather than such appeals being heard in the courts. Administration of the tribunals will continue to be provided by the Scottish Courts and Tribunals Service (SCTS). 

The Housing and Property Chamber will have a new dedicated website at and administration of the new tribunals is based in new offices at Atlantic Quay, Glasgow. 

Scottish Government Review Code of Conduct - March 2016

The Property Factors (Scotland) Act 2011 (the Act) came into force on 1 October 2012. The Act introduced a code of conduct which sets out minimum standards of practice which all registered property factors are obliged to comply with. The current legislation has been operating for over three years. Scottish Government have no current plans to review the Act, but a review of the code of conduct for registered property factors established under the Act is currently underway. Any revisions to the code will be subject to public consultation and subsequent approval by the Scottish Parliament.

Launch of new information website – Under One Roof - September 2016

Under One Roof is a new information website that has been launched to provide impartial advice on repairs and maintenance for flat owners in Scotland. The website is intended to help owners understand their rights and responsibilities to maintain and manage their building as well as providing detailed technical advice to enable owners to spot problems with their buildings, check quotes from builders and understand what professionals are telling them. 

The website has been designed for owners of all types of common property (traditional stone tenements, newly built apartment blocks, ex local authority tenements, four-in-a-blocks and converted houses) and their advisers (property managers, architects, surveyoers, community organisations and advice workers). 


Scottish Housing Regulator Thematic Inquiry

In 2015 the Scottish Housing Regulator undertook an inquiry into the type of services that social landlord factors provide to owners, how they calculate charges, how they measure value for money and how they inform and consult with owners. The inquiry involved a review of statistical and performance information, a survey of social landlords, interviews with owners and a review of guidance and other publications on factoring services. In May 2016 the Scottish Housing Regulator published their Thematic Inquiry on Factoring Services in Scotland and their report provides an assessment of social landlords’ provision of factoring services for owners:

 Scottish Housing Regulator

Glasgow Factoring Commission

The Glasgow Factoring Commission (GFC) was established following emerging issues associated with factoring in Glasgow. Issues included rising cost and unpredictability of fees and other charges, concerns over quality of contractor workmanship, varied quality of customer service and value for money. The aim was to investigate the operation of factoring of residential properties in the city. In January 2014 the GFC published their Final Report of the Glasgow Factoring Commission outlining their findings and making a number of recommendations.

Glasgow Factoring Commission