Our People

Andrew Bulmer is CEO of The Property Institute, the leading professional body setting standards and supporting professionals and their firms in the residential property management sectors of leasehold estate management, institutional build-to-rent and factoring in Scotland. Liaising with Government and stakeholders to improve the competence and behaviours of property management professionals for the protection and benefit of the consumer and clients.

Andrew was previously CEO of the Institute of Residential Property Management (IRPM), the leading professional body for 5,500 residential property managers. In 2022, the IRPM merged with the Association of Residential Managing Agents (ARMA), the leading body for firms in the residential estate management sector.

Previously Andrew worked at RICS UK as its Residential Director, responsible for standards and guidance for all UK Chartered Surveyors working in the residential sectors of valuation, survey, property management, agency.

Malcolm oversees all of TPI's existing business income streams and seeks out new opportunities in order to grow and develop the business. His role is pivotal to all areas of the business, integrating fully with the functions of marketing, Public Affairs and product development to ensue that market needs are fully met. Malcolm works alongside other Senior team members and Directors of the business and is fundamental to the Institute's membership growth and long-term sustainability. 

Aga oversees The Property Institute's daily internal business and administration operations, driving the improvement of operating procedures for optimal efficiency. She is accountable for all events activities for professional members and leads many significant business projects, including Membership Services, Membership Events and CRM development. 

Suzie assists in developing TPI's Financial Strategy, supporting its objectives and overseeing financial compliance. A key responsibility of her role is to provide strategic direction and project-based financial analysis, along with budget management, in order to support the financial stability, security and growth of the business. 

A major part of Helen’s role is to provide direct technical support to The Property Institute's members and affiliates. She is also heavily involved in producing and reviewing TPI’s Guidance Notes for members and Advice Notes for leaseholders. Helen also acts as Principal for TPIs Technical Committee, Health & Safety Forum and other working groups. 

Glenys is responsible for providing independent cost-efficient auditing services to TPI's member firms, recognising the high regulatory area for transparency of financial transactions and service charge requirements. Her role focuses on the set up and maintenance of TPI's in-house auditing service, using proactive ideas and the improvement of processes and procedures to make best use of the systems available. 

Jaclyn is the strategic lead of TPI’s PR and communications activities, responsible for the influence of relevant industry policy, building and maintaining strong relationships with legislators, and engaging with stakeholders across the industry to represent and maintain the highest possible reputation for TPI and the property management profession, as well as keeping TPI members briefed and informed on how policy direction and development will affect their businesses and work.

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Simon takes responsibility for defining, developing, communicating, implementing and monitoring TPI's qualifications, with a key focus on the assessment of compliance including Internal Quality Assurance - IQA. He also works to develop and update the online TPI qualifications and CPD programmes for TPI members. 

Yen has overall responsibilities for The Property Institute’s events, including the Annual Conference and the ACE Awards. She also books advertising in TPI’s newsletters. Should you wish to enquire about sponsorship opportunities, give Yen a call. 

Paul takes lead on the regulatory policy function for The Property Institute and its relevant stakeholders. He communicates TPI's regulatory policy position to TPI's key stakeholders and members. Paul also works with the Commercial Manager and Training & Development team to help to build offerings that continue to meet the evolving needs of the property management profession. 

Lawrence manages TPI’s growing training programme. He is responsible for sourcing tutors, coordinating new courses and ensuring the content remains current for attendees.

Sharon offers PA support to TPI’s Deputy Chief Operating Officer. She is also the Office Manager.

.Zuzana Klaskova is a seasoned Learning and Development Manager with years of expertise in qualification training, administration, and Continuous Professional Development. She excels in the end-to-end design lifecycle of regulated qualifications, fostering a culture of excellence, collaboration, and innovation. Zuzana's proactive approach drives the successful delivery of bespoke training programs and ensures compliance with regulatory standards while championing a positive learner experience.

Harry supports the development and production of all marketing activities within the business, in order to create effective brand awareness. His role also includes supporting in the management of appropriate PR, Press, Social media and digital marketing campaigns to agreed budgets. 

Diana looks after the firm membership services at The Property Institute. She deals with Member, Associate and Partner application requests and manages the applications once they have been submitted. She also manages the membership renewal process. If you have a question about joining TPI, Diana will be happy to help.

Jen helps deliver The Property Institute's growing training offering and supports the training co-ordinator. Jen also handles enquiries from Company members.