Member Directory

Adelaide Jones is a long established independent firm of general practice Chartered Surveyors, providing a comprehensive and efficient service, covering most aspects of the property profession. The partners and senior staff of Adelaide Jones is fully qualified to advise on most property matters and have many years experience in this profession. So by using Adelaide Jones, you can be assured of a first class and personal service with attention to detail. Whilst the practice has been in existence for over 30 years, the current partners have enjoyed a good relationship for over 20 years. Valuations, surveys and general professional services relating to residential, commercial and industrial properties are available within the organisation, thereby providing the full spectrum of property consultancy.

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

With over 25 years experience as property industry professionals, our passion for property drove us to set up ‘Hegarty Property Management Limited’ with a team of highly driven individuals. Strong relationships are at our core enabling successful property management, working hard to build trust between Freeholders and Directors of RMC’s, and their Leaseholders. We have insisted upon the same principles whilst building our talented team, including internal colleagues and a select team of specialist associates. All at Hegarty commit to the same goal: ’Your Property, Our Priority’. With Hegarty, you get the best of both worlds; a bespoke, transparent service and innovative attitudes, built on solid, stable foundations. We strive, not to be the biggest in the industry; it’s to be not too big to care.